Read the passage given below :
1. It is rare to find someone with a good technical and
communication skills. You can get far ahead of your colleagues if
you combine the two early in your career. People will judge,
evaluate, promote or block you based on your communication
skills. Since habits form by repeating both goods and bad forms
of communication, learn to observe great communicators and adopt
their styles and traits − in written and
verbal forms. The art of listening and learning from each and
every interaction, is another secret recipe. Develop the
subconscious habit of listening to yourself as you speak and know
when to pause.
2. Learning what not to say is probably more important than
learning what to say. As your career develops, you will realize
that the wise speak less. Speak when you have value to add, else
refrain. Poorly constructed e-mails with grammatical errors are
acceptable between friends, but they should be seriously avoided
while communicating formally with your seniors. Avoid any
communication in an emotional state when you might say things you
will regret later. One unnecessary word uttered at the wrong time
or place can ruin a relationship, career or even your life. Such
is the power of words. If such a thing happens, you should
immediately apologise, else it may haunt you for life.
3. Another problem to overcome is speaking too fast, Since our
minds are working faster than our speech, we are inclined to
speak fast. This does not necessarily mean that the person
hearing it will get it any faster. On the contrary, it is always
the reverse. So slow down, think before you speak. "When I get
ready to speak to people," Abraham Lincoln said, "I spend
two-thirds of the time thinking what they want to hear and
one-third thinking what I want to say." Adding humour and wit is
also essential. But realize that not all jokes are funny and
observe certain boundaries. Never say anything that could offend.
Remember you are not a comedian who must offend as many people as
you can to be witty.
2.1 Answer the following question briefly.
a. Why is it necessary to have good communication skills?
b. How can communication skills be developed?
c. What according to the writer should be avoided while
d. Why should you be careful when you ten to be humorous?
2.2 Choose the most appropriate meanings of the given words from
the options provided.
a) It is necessary to have good communication skills because people
judge, evaluate, promote or block a person on the basis of his/her
b) Communication skills can be developed by observing great
communicators and adopting their styles and traits both in written
and verbal forms.
c) Speaking unnecessarily, speaking too fast, sending formal
e-mails with grammatical errors in them and holding emotional
conversations that one might regret later should be avoided while
d) One should be careful enough to observe boundaries and not utter
anything that could offend anyone.
a. (i) estimate
b. (iii) quality
c. (ii) speak
d. (iii) trouble