NCERT Solutions for Class 11 Business Studies Chapter 4

Business Services Class 11

Chapter 4 Business Services Exercise Solutions

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Multiple choice questions : Solutions of Questions on Page Number : 108

Q1 :  

DTH services are provided by ____________________.

(a) Transport companies

(b) Banks

(c) Cellular companies

(d) None of the above


Answer :

Direct-to-home (DTH) services are provided by cellular companies to transmit media-related services to their customers. They use satellites for transmitting information to enable their customers to watch multiple television channels of their choice by installing a small dish antenna and a set-top box.

Hence, the correct answer is option (c).

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Short answerslong answersmultiple choice questions : Solutions of Questions on Page Number : 109

Q1 :  

Define services and goods?


Answer :

Services are intangible activities that require personal interaction between the consumer (purchaser of the service) and the service provider (seller of the service) at the time of delivery. The services need not involve any production or sale of goods. Generally, services are classified into the following two categories.

(a) Business services: These include banking, insurance and warehousing services.

(b) Professional services: These include legal services, medical advice and tax consultancy.

In contrast to services, the term 'goods' refers to physical and tangible objects whose ownership gets transferred to the buyers as soon as he or she purchases these objects. Examples of goods are televisions, radios and shoes.

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Q2 :  

What are services? Explain their distinct characteristics?


Answer :

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Q3 :  

The benefits of public warehousing include __________.

(a) Control

(b) Flexibility

(c) Dealer relationship

(d) None of the above


Answer :

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Q4 :  

What is e-banking? What are the advantages of e-banking?


Answer :

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Q5 :  

Explain the functions of commercial banks with an example of each.


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Q6 :  

Which of the following is not a function of insurance?

(a) Risk sharing

(b) Assist in capital formation

(c) Lending of funds

(d) None of these


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Q7 :  

Write a note on various telecom services available for enhancing business?


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Q8 :  

Write a detailed note on various facilities offered by Indian Postal Department.


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Q9 :  

Which of the following is not applicable in life insurance contract?

(a) Conditional contract

(b) Unilateral contract

(c) Indemnity contract

(d) None of the above


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Q10 :  

Explain briefly the principles of insurance with suitable examples?


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Q11 :  

Describe various types of insurance and examine the nature of risks protected by each type of insurance.


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Q12 :  

CWC stands for________________.

(a) Central Water Commission

(b) Central Warehousing Commission

(c) Central Warehousing Corporation

(d) Central Water Corporation


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Q13 :  

Explain warehousing and its functions?


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Q14 :  

Explain in detail the warehousing services.


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Business Studies : CBSE NCERT Exercise Solutions for Class 11th for Business Services will be available online in PDF book form soon. The solutions are absolutely Free. Soon you will be able to download the solutions.

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