State whether the following are true or false.
(i) Consumer protection has a moral
justification for business.
(ii) In addition to rights, a consumer also has
(iii) A complaint can to be made to a District
Forum when the value of the goods or services in question, along
with the compensation claimed exceeds Rs 20 lakhs.
(iv) The Consumer Protection Act provides for
six consumer rights.
(v) ISI is the quality certification mark used
in case of food products.
(vi) Under the Consumer Protection Act, a
complaint can be filed by a consumer for a defective good and
also for deficiency in service.
(i) True, consumer
protection has a moral justification for business. It is the
moral duty of every business to protect the interests of its
customers. Business organisations must follow ethical values and
any form of exploitation of the consumers such as unfair trade
practices, adulteration, etc. must be avoided.
(ii) True, in addition
to rights, a consumer also has some responsibilities such as
being aware of the availability of various goods and services;
being informed of the price, weight, expiry date, etc. of the
goods; asking for bills and cash memo while purchasing goods and
(iii) False, A
District Forum offers for redressal of consumer grievances when
the value of goods and services in question, along with the
compensation claimed is less than Rs 20 lakhs. In case the value
exceeds Rs 20 lakhs, a complaint can to be filed in the
appropriate State Commission.
(iv) True, The
Consumer Protection Act, 1986 provides for six consumer rights,
a) Right to Safety
b) Right to be Informed
c) Right to Choose
d) Right to be Heard
e) Right to seek Redressal
f) Right to consumer Education
(v) False, ISI is the
quality certification mark used in case of goods other than food
products. For food products the quality certification mark is
known as FPO.
(vi) True, The
Consumer Protection Act, 1986 provides for protection of consumer
interests against defective goods, deficiency in services and
other such forms of exploitation.
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